Refund and Returns Policy

At security-system, we are committed to delivering reliable cybersecurity services, including Dark Web Monitoring, Data Breach Checks, Identity Theft Protection, and Incident Response Guidance. Since our services are fully digital and provided online, our refund and return policy differs from traditional product purchases.

1. Digital Service Nature

All our offerings are intangible digital services. Once an analysis, monitoring process, or report has been initiated and delivered, it cannot be “returned” in the conventional sense. However, we strive to ensure that every client is fully satisfied with the results.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

If you have been charged in error or for a duplicate subscription.
If technical issues on our side prevented you from accessing the purchased service.
If you cancel your subscription before the monitoring or reporting process has started.

3. Non-Refundable Cases

Refunds will not be granted in situations where:

The requested service (such as a Dark Web scan or Breach Report) has already been successfully completed and delivered.
The dissatisfaction is based solely on results (e.g., no breaches found or no suspicious activity detected).
Services were misused or provided under false or misleading account information.

4. Subscriptions & Cancellations

For recurring services such as ongoing Dark Web Monitoring or Identity Theft Protection, you may cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. No partial refunds are available for unused periods once the service has started.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team within 14 days of your purchase. Provide the order details and a brief explanation of your case. We will review your request and respond within 5 business days.

6. Contact Us